If the item you wish to return is eligible under the Axyz return policy, please review these steps:
(1) Find the item on your Order View details page. You will see how many days are left to return an item based on your 14-days return window from delivery confirmation.
(2) Select the reason for return from the options provided, and submit.
(3) Check your email inbox for a confirmation email that we’ve received your request.
Our team will review your return request, which will be approved or not approved, as promptly as possible. In some cases, our Customer Care Team may reach out to you if more information is needed.
(4) Check your email inbox over the next 48 hours (also remember to check your Spam folder).
(5) If approved, follow the instructions in your approval email for sending your item back.
(6) If not approved - if the item return request did not meet return policy conditions - the explanation will be provided in the email.
Sending your item back with the original packing slip to the Brand:
(7) Snap a photo of your original packing slip with a smart device to keep for your records.
(8) Pack up your item and original packing slip in a sturdy package like the one your item came in (remove any older addresses and bar codes).
(9) Print your return label and securely affix to the outside of the package. If you can’t print, you may choose to generate a QR code accompanying instructions.
(10) Ship it back to the Brand by dropping off at the designated carrier location near you.
All items must be shipped within 7 days. Once it ships, you can use the link in your confirmation email to track its progress. Allow us 7 to 10 business days to receive and process your return request.
If you wish to return items by more than one Brand, you may submit the request at one time; however, we will process each item as a separate return request and you will receive a separate confirmation email for each item.